Privacy Policy

Last updated: June 11, 2026

Local Trades AI ("we," "us," or "our") provides AI-powered phone answering, appointment booking, and customer communication services to trades businesses. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website (localtradesai.com) or our services, you agree to this policy.

Information We Collect

Contact information you provide when booking a demo, contacting us, or signing up — such as your name, business name, phone number, and email address.
Call data processed on behalf of our clients — when our AI receptionist answers calls for a client business, we process caller names, phone numbers, addresses, service requests, call recordings, and transcripts in order to book appointments and provide the service.
Usage data — basic analytics about how visitors use our website, such as pages viewed and approximate location, collected via cookies or similar technologies.

How We Use Information

To provide, operate, and improve our answering, booking, and follow-up services
To schedule and confirm appointments on behalf of our client businesses
To send service-related text messages (see SMS section below)
To respond to inquiries and provide customer support
To analyze and improve our website and offerings

SMS / Text Messaging

When you book an appointment through a business using Local Trades AI, you may receive text messages related to that appointment — such as booking confirmations, appointment reminders, follow-ups regarding missed calls, and review requests. Message frequency varies based on your interactions. Message and data rates may apply.

Consent is not a condition of purchase. You can opt out at any time by replying STOP to any message. Reply HELP for help. We do not sell or share mobile phone numbers or SMS consent with third parties or affiliates for their marketing purposes.

How We Share Information

We do not sell your personal information. We share information only with:

Service providers who help us operate — such as telephony and SMS carriers, cloud hosting, calendar, and database providers — solely to deliver our services.
Our client businesses — if you call a business that uses our AI receptionist, the details of your call and appointment are shared with that business. That is the purpose of the service.
Legal requirements — if required by law, regulation, or valid legal process.

Call Recording

Calls handled by our AI receptionist may be recorded and transcribed for service delivery and quality purposes, in accordance with applicable law.

Data Retention & Security

We retain information for as long as needed to provide our services and meet legal obligations, then delete or anonymize it. We use commercially reasonable safeguards — including encryption in transit and access controls — to protect your information. No method of transmission or storage is 100% secure.

Your Choices

Opt out of SMS at any time by replying STOP
Request access to, correction of, or deletion of your personal information by emailing us
Disable cookies in your browser settings

Children's Privacy

Our services are intended for businesses and are not directed to children under 13. We do not knowingly collect information from children.

Changes to This Policy

We may update this policy from time to time. The "Last updated" date above reflects the most recent revision. Continued use of our services after changes constitutes acceptance.

Contact Us

Local Trades AI
Serving Charlotte, NC and Surrounding Areas
📞 +1 704-389-0404
✉️ hello@localtradesai.com